Effective Date: 11-1-2024
At HeLives, LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when you use our online coaching services. Dream Builders and Certain Success brand names are products of Helives, LLC. By using our services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect the following types of information from you when you use our services:
Personal Information: We collect your name, email address, and phone number when you sign up for our coaching services or contact us.
Payment Information: We collect payment details (e.g., credit card information) through secure payment processors when you make a purchase.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Payments: We use your payment information to process transactions and fulfill your purchase.
To Communicate with You: We use your contact information (name, email, phone) to communicate with you regarding your coaching sessions, payments, updates, or any customer service inquires.
Marketing and Promotional Emails: With your consent, we may send you promotional or informational emails about our services. You can opt-out of these communications at any time.
3. Data Security
We take the security of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the Internet is 100% secure.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties. We may share your data only in the following limited circumstances:
With Service Providers: We may share your payment details with trusted third-party payment processors to process your payments securely. These providers are required to maintain the confidentiality of your information and use it only to fulfill payment transactions.
When Required by Law: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
5. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. In the United States, you generally have the right to:
Access and Update Your Information: You can review and update your personal information by contacting us.
Unsubscribe from Marketing Emails: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in the emails we send you or by contacting us directly.
Delete Your Information: You may request that we delete your personal information by contacting us, though we may need to retain certain data for legal or business reasons.
6. Cookies and Tracking Technologies
We use Meta Pixel (formerly Facebook Pixel) to help improve our website and services. Meta Pixel is a tracking tool provided by Meta (formerly Facebook) that allows us to measure the effectiveness of our advertising by tracking your interactions on our website.
What Does Meta Pixel Do?
Meta Pixel tracks actions visitors take on our website (such as completing a purchase or signing up for coaching sessions). It helps us understand how users interact with our website and our ads on Meta platforms (like Facebook and Instagram). Meta Pixel may collect information such as your IP address, browser type, pages visited, and actions taken on our website. This data helps us deliver more relevant ads to you and improve our services.
How We Use Meta Pixel Data:
To Measure Ad Effectiveness: We use the data collected through Meta Pixel to assess how well our ads are performing on Meta platforms. This helps us refine our marketing efforts and target more relevant ads.
To Improve Our Website: The information helps us analyze user behavior and optimize our website to better serve you.
Your Control Over Tracking:
Opt-Out of Meta Pixel Tracking: You can control the tracking and advertising you receive from Meta platforms. To do so, you can manage your ad settings on Facebook or Instagram by visiting the Facebook Ad Preferences page or by using the "Manage Ads" feature in your Facebook or Instagram account settings.
Cookies Settings: You can also disable cookies in your browser settings, though this may affect your experience on our website and the effectiveness of our ads.
For more information about how Meta collects and uses data, and how you can manage your privacy preferences, please refer to Meta’s Privacy Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and indicate the effective date of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
HeLives, LLC (Dream Builders and Certain Success brand names are products of Helives, LLC)
Email: [email protected]
Address: 298 Jackson Way, Jefferson, GA 30549